Zamel Manuals & User Guides

Zamel (ZAMEL Sp. z o.o.) is a dynamic electrotechnical company based in Pszczyna, Poland, with over 30 years of experience in the industry. The manufacturer is well-regarded for its comprehensive range of building automation and smart home solutions, most notably the SUPLA ja EXTA LIFE järjestelmät.

The company’s product line includes Wi-Fi gate controllers, LED and RGB lighting controllers, wireless receivers, and time programmers. Zamel is also a leading producer of acoustic signaling devices, offering a vast selection of doorbells, chimes, and intercoms. Dedicated to modern engineering and safety, Zamel products are designed to integrate seamlessly into contemporary smart homes while meeting rigorous European technical standards.

• How do I reset my Zamel Supla device to factory settings?

  To reset a Zamel Supla device (e.g., SBW-01, ROW-02), press and hold the CONFIG button until the STATUS LED flashes fast. Release the button, wait for it to continue flashing, then press and hold CONFIG again until the LED blinks once. Release the button to complete the reset.

• What is the standard warranty period for Zamel products?

  ZAMEL Sp. z o.o. typically grants a 24-month warranty for its products. The warranty covers manufacturing defects but excludes damage caused by improper installation, transport, or unauthorized modifications.

• Can Zamel receivers be installed outdoors?

  Most Zamel receivers (like SBW-01 or ROW-02) are rated IP20 and intended for indoor installation. If installed outdoors, they must be placed in a water-tight hermetic enclosure to protect against moisture ingress.

• How do I connect a Zamel device to Wi-Fi?

  Download the Supla mobile app, create an account, and use the 'Add a device' wizard. Enter your Wi-Fi network password when prompted. If the device does not connect automatically, switch it to configuration mode by holding the CONFIG button and try again.

• What power supply does the Zamel SBW-01 gate controller use?

  The Zamel SBW-01 gate controller operates on a rated supply voltage 24V AC/DC.