GreatCall (now Lively) provides easy-to-use Jitterbug cell phones and medical alert devices designed to keep seniors safe, connected, and independent.
GreatCall, now operating as Vilkas (a Best Buy Health company), is a pioneering provider of connected health and safety services for older adults. The brand is most famous for its Jitterbug line of easy-to-use cell phones, which feature large buttons, simplified menus, and powerful speakers tailored for seniors.
In addition to mobile phones, GreatCall/Lively offers medical alert devices such as the Lively Mobile Plus and wearable safety technology. These products integrate with services like 5Star Urgent Response, fall detection, and nurse on-call access, empowering seniors to maintain their independence while staying safe.
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You can reach Customer Care by dialing 1-800-733-6632 for assistance with your device or service.
A flashing red battery indicator means the battery is low and needs to be charged. We recommend charging the device each night.
The Jitterbug Smart models are smartphones with touchscreen internet capabilities, while the Jitterbug Flip is designed primarily for voice calls and basic texting with a simplified interface.
Yes, the Lively Mobile Plus is water-resistant and rated to be worn in the shower (IPX5 or equivalent depending on the model), but check your specific user guide for depth and duration limits.